RETURNS

At Emerald Black, our biggest goal is to well serve our  customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact us at ( Info@emeraldblack.com) within 1 business days of receipt of your order.

  • You may be returned for a full refund to the original form of payment if returned within 7 days of receipt by mail.

  • Emerald Black will not accept a return on merchandise that has been washed, worn, stained or  damaged.

  • Merchandise must have all tags attached and be returned in original packaging.

  • Final Sale items cannot be returned.

  • Return approval is at the discretion of our operations team and Emerald Black reserves the right to deny any return that does not comply with our policy.

  • Denied returns will be shipped back to the customer.

 Exchanges

We unfortunately don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

How to do a  Return

If your purchase is not quite what you're looking for, you've got 7 days from when you received your order to have your items sent back to us for a refund. Follow these steps:

1.Please fill out the form below to make a return inquiry. 

2.We will follow with an email with a return label. then receive an email 

3.Print return label and attach the return label to the outside of the package.

4.Seal your package ready for the driver to collect it or drop off to your nearest post office. 

  • Return approval is at the discretion of our operations team and Emerald Black reserves the right to deny any return that does not comply with our policy.

  • Denied returns will be shipped back to the customer.

  • As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.

 

Return Form

Please fill out this form to make a return inquiry. 

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